Pesafy Technologies LLP Refund Policy

1. Refund Eligibility

Software Licenses:

• Unused Licenses: Refunds for unused software licenses may be considered on a case-by-case basis, provided the license has not been activated or used.
• Subscription Services: Refunds for unused portions of subscription services may be considered under specific circumstances, such as significant service disruptions or failure to deliver on contractual obligations.

Hardware and Physical Products:

• Defective Items: Refunds or replacements may be offered for defective hardware or physical products within a specified period from the date of purchase, subject to verification and return of the defective item.
• Unopened and Unused Products: Refunds may be considered for unopened and unused hardware or physical products returned within a specified period, subject to restocking fees and return shipping costs.

2. Refund Process

1. Contact Support: To initiate a refund request, please contact our support team at [support email address] or [support phone number].
2. Provide Information: Be prepared to provide the following information:
   • Order number
   • Product or service name
   • Reason for refund request
   • Any relevant documentation or proof of purchase
3. Review and Processing: Our support team will review your refund request and determine eligibility based on our refund policy.
4. Refund Method: If approved, refunds will be processed using the original payment method. Please allow [number] business days for the refund to be reflected in your account.

3. Exceptions and Limitations

• Customizations and Integrations: Refunds for custom development services or integrations are generally not possible, unless there is a significant failure to deliver on agreed-upon terms.
• Digital Products: Once a digital product has been delivered, refunds are typically not offered, as the product is intangible and cannot be returned.
• Professional Services: Refunds for professional services, such as consulting or training, are subject to specific terms and conditions outlined in the service agreement.

4. Contact Information

Pesafy Technologies LLP

Goshen Gardens, Kasarani, Nairobi

+254110063230

pesafyafrica@gmail.com

We strive to resolve refund requests promptly and fairly. However, please note that final decisions on refund eligibility and processing times are at the sole discretion of Pesafy Technologies LLP.